Privacy Policy
Introduction
We are committed to looking after your personal information, being open and transparent about what information we collect and why, and avoiding unnecessary data collection or the sharing of this with third parties. If you have any questions about the data we hold about you, and what we do with this, please contact us at admin@teachld.com.
This Privacy Policy should be read in conjunction with our Terms and Conditions of use.
Personal Information We Collect
When you interact with our Service, including to register for newsletters, to make a purchase, or to set up an account, you provide us with information such as:
• Contact Information & Identifiers: Including your name; address; email address; and telephone number.
• Login Information: Including the email address and password you use to access features on our website and other Services.
• Payment Information: Including your payment method and billing address. Note that payments are handled via third party services and we do not get access to your actual payment details.
• Location Information: Including address and geolocation information collected when you use certain Services.
• Product & Service Usage Information: Including product name; purchase details; and product reviews.
• Purchase History Information: Including the names of the products purchased, the place(s) of purchase, and the price paid for the product(s).
• Other Information You Provide: Including Personal Information that relates to your use of our Services, such as the date / time you used our Services, the length of time for which you used our Services, or the reason for which you used our Services.
Purposes For Which We Collect & Use Your Personal Information
We may use your Personal Information for the following purposes:
• Providing our Services
• Improving our Services
• Communicating with you
• Verifying your identity
• Informing you about updates or changes to our Services
• Responding to technical support questions and concerns
• Contacting users for marketing, advertising, and sales purposes
• Responding to questions and feedback
• Conducting market research and analysis
• Conducting internal research for technological development
• Continuously evaluating and improving the online user experience
• Network and information security
• Fraud prevention
• To permit access to our facilities
• Reporting suspected criminal acts
• Compliance with the law or to protect the rights, property, or safety of TeachLD, our users, or others
Note that unsolicited communications would only be send if you have selected the option receive our newsletter. In general, if this has not been selected then the only purposes for which we would use your information is to inform you of updates to your order status, or to respond to any communication received from you.
When We Share Your Personal Information
We do not provide your Personal Information to third parties, other than in the course of doing business (for example, providing your address to the postal service).
Third-party payment processors are used when you buy our Services, and so would be provided with the information required to complete the purchase.
We may be required to disclose your Personal Information when we believe this is necessary to comply with the law.
How We Protect Your Personal Information
The security and confidentiality of your Personal Information is important to us. We have technical and administrative security measures in place to protect your Personal Information from unauthorised access or disclosure and to avoid its improper use.
For example the web site is protected by Transport Security Layer (TSL) encryption, and the shop database is stored online within a professional hosting service. The information is secured on a “need to know” basis with limits on the people who have access to this.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
Legal Basis for Processing
We process your Personal Information with your consent and as required by law. The primary reason for processing your Personal Information is as necessary for us to perform the services that have been requested by you. We also use the Personal Information in order to perform our legitimate business interests such as for marketing and informational messages, where you have opted in for this.
We do not make any use of automated decision-making, or communications or activities that are triggered through the use of Artificial Intelligence or Machine Learning.
Retention
We will retain your Personal Information for the time period required to accomplish the business requirements that are requested, and for as long thereafter as is permitted or required by the law.
You have a right to request that we delete the Personal Information that we hold on you. For this, please contact us and explain your request.
You can also request to be removed from the newsletter mailing list, by emailing us at admin@teachld.com, confirming which email address(es) you wish to be removed.
Information Access and Amendment
You have a right to access the Personal Information that we collect on you, and to request that we update, correct or delete any such Personal Information, as provided by applicable law. You also have the right to object to or restrict our processing of your Personal Information. For all of these requests, please contact us.
Data Protection Officer
Our data protection officer is Lynne Frost, who can be reached at admin@teachld.com.
Cookie Policy
We have disabled all optional cookie components that were provided in the web store; the only cookies that remain are required in order for the store to function correctly. If you do not accept the use of these cookies, you will not be able to visit our web store.